FAQs

sitters

How long have you been in business?

A. Helping Hearts Senior Care opened its doors in 2017 with one simple goal in mind- Make ourselves as valuable to our clients as possible. It is an independent locally owned homecare agency led by a nurse with over 15 years of experience in the healthcare industry. This sets us apart from the rest because it allows us to be more involved and hands-on with the care of our clients.

Are homecare services covered by insurance or medicaid?

A. At this time we don't accept Medicare/Medicaid, as this benefit typically doesn't pay for the type of personal care service that Helping Hearts provide. However, we do accept long-term care insurance. Depending on your coverage and the services required, some of the costs may be covered by your health plan. We also accept Veteran's Aid & Attendance benefits. We will do whatever we can to try to help you obtain the best coverage.

Are your employees insured and bonded?

A. Yes, All of of our caregivers are employees of Helping Hearts Senior Care.We provide background clearance and drug screens to all of our employees to ensure the safety of our clients and give them a peace of mind. After we complete this process each caregiver is bonded and insured.

Are your employees trained?

Yes, we have partnered with the Institute for Professional Care Education to create our very own Helping Hearts University. All of our caregivers have to complete training before they are allowed to work with our clients. We also provide ongoing training throughout their employment with us.

Is Helping Hearts services only available in the home?

A. No, we provide services in the home, nursing facilities, rehabs, and hospitals. We truly believe that home is where the heart is.

Helping Hearts Senior Care is exactly what I'm looking for? How do I get started?

Give us a call at 205-490-1079. We'll arrange a time to visit you, your family, and/or authorized representative to fully discuss your home care needs. We'll answer any questions that you may have regarding our services and cost. Then we'll begin developing your customized care plan and matching you with the right Helping Hearts caregiver!